What happens after you call 000?

• The person who answers will ask you if you need the police, fire, or ambulance service. Say the service you need. It could be more than one. For example, you may need police and an ambulance. 
• Speak slowly and clearly. Don't shout. Stay as calm as you can.
• If you have called on a mobile or satellite phone, they will ask you to say where you are.
• Next, you will be connected to the service you need. It could be the police, the ambulance or the fire service. They will ask what has happened.
• Your job is to stay on the line and answer questions.
• Don't hang up until the person you speak to has all the information they need. They will tell you when it is okay to end the call.

What information will the service need?

The person who takes your call will ask for:

• Your name.
• Where you are, including street number, name,     nearest cross street, and town or suburb.
• The complete address and distance from landmarks and roads in a rural area.
• If you are on a highway or road, give the road name and distance from landmarks and other roads. You can also describe the landmarks you can see. Tell them what way you are travelling and the last exit or town you passed through.
• Information about the emergency. They will ask you questions about what has happened. Answer as best as you can.

The person who takes your call may tell you what you can do to help. Listen carefully and follow their instructions. It is okay to ask them to repeat things. 

Even if you don't have all the information listed above, don't hesitate to call 000 in an emergency. The service will help you as best they can.